Service     Plexicomm offers 24/7 technical support 365 days a year. There are always expert technicians available to address any problem you may have with your Internet connection, web hosting, e-mail or digital phone. Contact     There are several ways to contact technical support: Phone 1-866-759-4678 e-mail support@plexicomm.net log in using your Plexicomm account and submit a trouble ticket: Username: Password:   Useful Stuff     Outlook Express Mail Setup Click here for a flash movie that walks you through setting up your Plexicomm e-mail accounts in Windows Outlook Express. Free Anti-Virus/Anti-Spyware Click here to download one of the best anti-virus/anti-spyware programs available anywhere. AVG protects your web surfing and e-mail from a wide range of threats including viruses, adware and other malware - software that automatically downloads to your computer without your permission. Remote Support Software Click here only when instructed to by technical support. Refund Policy   Web Hosting Refund Policy If you are not completely satisfied with any of our services within the first 30 days of your contract, you will be given a full refund excluding setup fees and overages. Setup fees are refundable for the following reasons: The order is canceled prior to activation. This policy does not apply to any additional services — such as, but not limited to: overages, disk space, e-mail accounts, web design services, hardware. All cancellations must be received in writing as per the deadlines indicated; US mail, e-mail and fax notifications are acceptable. Refund Policy for Renewals Renewals of Web hosting contracts will be refunded if notification is received within the first 10 days following renewal date. No refunds will be granted for notifications received after this date.